Refund policy

We want every piece to be exactly right, and we take as much care over what comes back as over what goes out. Here is how returns work at El Laguito.

Final sale
Every S.T. Dupont, Geoffrey Parker, Litolite, Johnstons of Elgin and David Oscarson piece is sold as a final sale. Each one is inspected and verified before it leaves Mississauga, and for that reason it cannot be returned, exchanged or refunded. Geoffrey Parker, Raching and David Oscarson pieces are also made to order for you, which is why they cannot be returned. Consumables and liquids — butane, flints, humidor solution, Boveda packs, ink and refills — are final sale as well, as is any piece that has been used, filled, inked or worn.

What can be returned
Pieces from our other houses — Davidoff, Jemar, Manopoulos, Bosquet-Paris and our cigar accessories — may be returned within 14 days of delivery, provided they are unused and in their original presentation: box, papers and any sleeves or dust bags as received.

How it works
Write to info@ellaguitocigars.ca or call 416-716-9845 with your order number. We will confirm the return and send you the shipping instructions. Please pack the piece as it arrived, use a tracked and insured service, and keep your tracking number — the piece remains your responsibility until it reaches us in Mississauga.

Return shipping
The cost of sending a piece back is yours to arrange and cover — we simply ask that it travels tracked and insured so that it arrives safely. If the return is the result of our error — a damaged or incorrect item — we take care of the return shipping ourselves.

Refunds
As soon as your piece is back with us, we check it over to confirm it is complete, unused and undamaged, and then issue your refund to the original payment method — please allow up to 10 business days for it to appear. Original shipping charges are not refunded. If a piece comes back used, incomplete or damaged, we will contact you before anything else happens.

Exchanges
For a piece that can be returned, the quickest route is to return it and place a new order for the one you want; our concierge can hold the replacement for you while the return is in transit.

Damaged or incorrect items
Whatever the house, please inspect your order on delivery and contact us the same day so that we can put it right.